Shipping Policy
Last updated: 11/02/26
Thank you for shopping with Ebb and Flow Books. This Shipping Policy explains how and when your orders are delivered.
Order Processing
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Orders are processed within 1–3 business days (excluding weekends and holidays)
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You will receive a confirmation email once your order has been shipped
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During busy periods, processing times may be slightly longer
Shipping Rates & Delivery Times
UK Shipping
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Standard Delivery: 2–5 business days
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Express Delivery: 1–2 business days
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Shipping costs are calculated at checkout
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International Shipping
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Delivery times: 5–15 business days depending on location
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Shipping costs are calculated at checkout
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Customers are responsible for any customs duties or taxes
Shipping Confirmation & Tracking
Once your order is shipped, you will receive a tracking number via email so you can follow your delivery.
Delays
While we aim to deliver within the estimated times, delays can occur due to:
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Postal service issues
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Customs clearance
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High demand periods
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Incorrect shipping details
We are not responsible for delays once the order has been handed to the courier.
Incorrect Address
Please ensure your shipping details are correct. We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Damaged Items
If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at:
Include your order number and photos (if applicable), and we will help resolve the issue.